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User Experience Research Intern (Summer or Fall)

This role, based in Waltham, MA, is for an energetic person that is passionate about users and has a desire to help deliver positive user experiences. The person who assumes this role will be currently enrolled in or have just completed a program leading to positions in User Experience, Human Factors or similar area of study. The User Experience Research Intern will report to one of two managers for the User Experience Design team - part of the larger User Experience team.


  • Collaborate with members of the research and design teams to improve the overall user experience
  • Plan and conduct user research studies, such as interviews, remote and in-person usability sessions, surveys, card sorts, etc.
  • Assisting ongoing research with note taking and observation
  • Ability to write testing scripts, track and manage data and present findings
  • Willingness to help recruit and schedule participants

Relevant Experience:

  • Strong curiosity
  • Willingness to fail and adapt
  • Use of online tools such as Userzoom, and Optimal Workshop a plus
  • Familiarity with different types of prototyping and development tools is also a plus

About Us:

The User Experience group at Constant Contact is much more than a production crew. We are a fundamental and strategically critical part of the business, a core pillar of the product organization. A world-class team of designers, coders, writers, and researchers we help establish a strategic direction for the company.

We work hard to make the world a better place by helping SMBs survive and thrive in the diverse and ever-changing online ecosystem. We're a close-knit group that sometimes has a little too much fun. We're recovering perfectionists who have learned to fail forward and move fast. Most of all, we love what we do.

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